Refund policy
At Panai Kudil, we are committed to delivering high-quality, traditionally crafted food products that meet the expectations of our valued customers. Due to the perishable and consumable nature of our products, we follow a strict return and refund policy as outlined below.
Order Cancellation
Once an order has been successfully placed and confirmed through our website or any partnered platform, it cannot be cancelled or modified under any circumstances. Please review your cart and shipping details carefully before confirming the purchase.
Returns & Exchanges
To maintain the safety, hygiene, and integrity of our food products:
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We do not accept any returns or exchanges, except in the rare case of a product being delivered in a damaged, spoiled, or incorrect condition.
Damaged or Incorrect Orders
If your order arrives in a damaged or tampered condition, or you receive the wrong product, please notify us within 24 hours of delivery by:
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Emailing us at: sales@panaikudil.com
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WhatsApp or calling: 9987728231
Please include:
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Your order number
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Clear photos of the packaging and product
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A brief description of the issue
We will investigate the matter promptly and offer a suitable resolution, which may include a replacement or store credit, subject to verification.